Gaming Room Updates

With many venues now looking at changing up their gaming floors in preparation for what we think will be the new norms there are always some hoops you need to jump through to ensure that you are still compliant.

Social distancing and gaming machines

What we know so far:

Under Stage 3, the social distancing requirement for keeping 1.5 metre between people and one person per 4 square metres will continue. Considering this, you may wish to think about how to position your gaming areas to ensure your venue complies with these requirements.

In many instances, simply disabling every second machine will not achieve the 1.5m distance requirements. While some form of partitioning may be desired, it is not mandatory, and will not replace or reduce social distancing requirements.

Thinking of taking machines off the floor?

If you are looking at removing your machines for more than seven days than you will need to fill out the Storage Application form 17. Click below to access the form.

Location of gaming machines

When looking at expanding your room or rezoning (application required) don’t forget the rules around location of gaming machines. Gaming machines shouldn’t be in a location that:

  • attracts the attention of people outside the venue
  • allows gaming machines to be easily seen or clearly heard from public areas outside the venue.

Some examples of this include, where gaming machines are:

  • behind a clear glass wall or window where they can be seen by the public from outside the venue on public property
  • in an outdoor area next to a public place where gaming machines can be heard
  • seen at night time from a public area, due to the machine’s flashing lights and artwork.

There are also requirements on using monitors:

  • A large plasma or LCD screen can’t be used to display the jackpot for a linked gaming system or an authorised progressive system
    • anywhere outside or in the vicinity of the hotel or club
    • anywhere inside the hotel or club so that they can be seen from outside the venue.
  • A monitor displaying a jackpot prize from a linked system or an authorised progressive system can only be located in a bar area of a club, or the gaming room of a hotel.

From Odyssey Gaming:

Gaming machine preparation and maintenance

During the initial stages of the shutdown period you may have opted to power-off gaming machines. You may have received advice from your LMO or gaming equipment suppliers about recommended gaming machine maintenance, particularly in relation to gaming machine battery-backed components. To cater for the varied gaming machine suppliers and models, advice typically indicates that powering-on your gaming machines for a minimum of four hours at a time, once every three days, will help ensure battery components remain sufficiently charged.

Your LMO will continue to ensure all gaming machines are unable to be played before 10 July.

You are advised to take care when powering your gaming machines back on.

In particular:

  • Ensure gaming machines are individually powered off before turning the mains power on
  • Turn mains power on
  • Progressively power each gaming machine on one at a time
  • Turn on site controller and other communications equipment.

Gaming machines that are already powered on, should continue to remain on, and should be largely unaffected.

Unclaimed TITO tickets

Under the Gaming Machine Act 1991, licensees are required to remit to the Queensland Government, any gaming machine payments that are unclaimed after 12 months. After this period, any person presenting to the venue seeking to have their TITO tickets redeemed are referred to OLGR to make the payment to the player.

Due to the COVID-19 compulsory closure, upon reopening patrons may present tickets greater than 12 months old. If you have already remitted these funds to the NSW Government, please refer the patron to OLGR.