We are passionate about our industry and believe our enthusiasm can be infectious!
Our combined experience of over 45 years in the club industry, front & back of house, means that we are very well placed to help your staff understand key areas of club operations.
All of our training programs are tailored to suit your clubs specific needs and objectives. Summaries are also provided on key findings from the training as well as any action plan that might be applicable to your club.
Our Training Will Have Your Staff Buzzing…
Group Training
When you need ALL or most of your staff to know what’s going on then group training is for you. Are you rolling out a new customer service initiative? Do you have new staff that need to know about your Member Engagement program? Whatever the reason we will work with you to ensure that all your training requirements are met.
Train the Trainer
When you want to empower your Duty Managers and Supervisors to take on a leading role in your venue then our Train the Trainer Programs are for you! Getting key messages across as well as getting your team build their program this training session will see all your managers step up and take on the responsibilities in your venue.
Documented Training and Procedures
What would a training program be without policies and procedures? Working with your existing documents we will update and deliver the new documents to your staff as well as yourself to keep on file. We want our training to make a difference and with workable documents your staff will get the best benefits from all the hard work you have invested!
Quizzes
Who doesn’t love a great quiz at the end of a training program? Designed to reinforce the key elements of the training it will also highlight any staff member who is struggling with these concepts. It gives us the chance to go back and make sure these staff members really understand what the training is about - Best of all this all on the spot to ensure our training has been a success!
What People are Saying
“Marianne Doyle from Buzz Consultants delivered a presentation at our recent VIP Host Management Program graduation session at Crown Melbourne in May 2019. Her insight into the diverse loyalty market was exceptionally beneficial to all participants and gave them plenty of useful advise to take back to their venues. We can’t thank Marianne enough for her professional delivery and willingness to share helpful and relevant information.”