Staff induction journey

You’ve gone through the onboarding process. It is the new staff members first day and the first thing we do with them is an induction. This could be a series of meet and greets, a tour of the venue and a manual. In other words, information overload!

How much do you think they retained through all their nerves? Although we expect them to re-read and ask questions, the chances are very slim.

Organising staff meetings to update and reinforce is not always achievable- especially during these times.

If you are on our BuzzConnect communications platform we can tailor a Staff Information Journey for you. Drip feed important information to your staff via email, so they get a clear picture of what happens in your venue. Remember a picture can paint a thousand words so it’s really helpful to have these messages sent after the initial induction.

Things to include could be:

•                Members rewards program

•                Member communications – how to read a point statement

•                Regular changes – such as cocktails of the month and where to find this information

•                Major functions/events held at the club

•                How to apply for leave

•                Policy’s & Procedures

•                New/old staff introductions

•                Who is the management team/directors in the club

Take this one step further and incorporate feedback forms, surveys, or quizzes.

Keeping the staff in the know, trained, and updated is a big key to their work satisfaction and feeling like they are part of a team.

For more articles and helpful hints head to From the Vault — Buzz Consultants